PROPOSED TERMS · SALES NOT OPEN YET

Know the terms before paying.

Start with a question

You can ask CRL about your shop without an account, files or choosing a service. Saving a question gives CRL permission to contact you about it; it does not accept a paid order. We first clarify the task, check what information is available and agree any work, price and deadline. No automatic response time is promised.

Payment is not available yet. The examples are educational, not client results.

Price and what it covers

The pilot prices are $49, $79, $149 USD for the jobs described on each service page. Each price is intended to include all applicable taxes and CRL payment fees. You cannot pay until we confirm the tax details. Your final order will show the full price and taxes before you confirm it. Your bank may charge you to change currencies.

A one-time job does not start a subscription or renew automatically. Help for Business Owners costs $249 in total for the first 30 days. After that, it costs $149 a month, only when you choose to renew. There is no extra $149 charge in the first 30 days. Any agreement you already have with CRL still applies.

Your records, dates and part in the work

Before you pay, we agree on the job, the records we need, what you will receive, what each of us will do, the delivery date and the date of the later check. You do not need to have a call for a standard job. Our planned target is a checked pricing and discount decision within 4 hours, or a checked cash or profit decision within 24 hours. These are elapsed hours, starting only when we have both confirmed your order and accepted the necessary records. These targets are planned while paid orders are closed. Timing depends on complexity. We confirm the final deadline before payment and send the result as soon as checks are complete. If the task goes beyond the listed scope, we agree the work, price and deadline before you buy. Help with putting the decision into use and the later check happen after delivery.

The online check asks what records you have; it does not check the files. For a request created while signed in, My requests provides a private CSV upload. Receiving a file does not mean we have accepted its contents. Other formats need an agreed protected route. If a cost is missing, we ask you for it. We do not assume it is zero.

If we find that records are missing after you pay, you choose what happens next. You can provide them and agree on a new date, agree to a different job, or cancel with the refund that applies under these terms. Extra paid work needs your agreement.

Included help and follow-up

Each one-time job includes a check of your records, a finished file, steps for using it, answers to one set of questions sent within 7 calendar days of delivery, and one later check on the date in your order. For prices, discounts and profit, we check 14 calendar days after you confirm you have put the work into use. If use is still unconfirmed, we discuss what is getting in the way 30 calendar days after delivery. For the cash calendar, we check 7 calendar days after you start using it, and no later than 14 calendar days after delivery. If you have not started by then, we discuss what is getting in the way. We look at the results available and say when there is not yet enough evidence to show a business benefit.

If CRL makes an error

Email hello@crlreports.com with your order reference, the file and version, and what is wrong. Use the private file area for your signed-in request; do not email confidential records. We reply within 2 business days and send a plan to fix the problem within 3 business days. We aim to fix a major error by CRL within 5 business days, or agree on another date with you. Fixing our major error does not use up your included set of questions.

Cancellation and refunds — proposed rule

If you cancel before the agreed work starts, we refund the full amount CRL received. If work has started, the proposed refund is the service price minus the shares below. We only keep a share for a stage we have completed and can show you:

• 20% — we have checked your records and sent you the findings;
• 60% — we have sent you the checked file and steps for using it;
• 10% — we have answered your set of questions, or you have clearly told us you do not need it;
• 10% — we have done the later check of how you used the work and sent you the result.

Waiting does not count as completing a stage. If a major error by CRL makes the result unusable and we do not fix it by the agreed date, we refund the full price of that service. Your legal rights still apply.

We tell you whether a refund is due and show the calculation within 5 business days. Once we agree on the refund, we send it within 5 business days. Before sales open, we will state how long the payment company and your bank may take to put the money in your account. These proposed terms still need CRL’s approval.

You decide which changes to make

You control prices, spending, staff pay and other major changes. CRL can make a change only when the required tools are available and you have approved that exact change. Finishing a file, putting it to use and seeing a business benefit are different steps. We do not promise guaranteed profit, a business that runs without you, or AI that never makes mistakes.